Our office is privileged to have you as a periodontal patient.
We strive to provide quality care and hope to continue serving your periodontal needs as well as those of other patients in our clinic.
We understand that life happens, and as such do the best we can to accommodate patients. Without communication to our office, we are not able to provide quality care that you and others deserve.
Missing a confirmed appointment not only throws off the office schedule, there is also a high overhead cost involved in the turnover of the hygiene and / or surgical rooms specifically set-up for your appointment.
Cancellation of appointments without 2 business days’ notice denies other patients, who are waiting, an opportunity to come in and have treatment done at our clinic.
As a courtesy to others, we require a firm confirmation from you at least 24 hours prior to your visit to ensure that your appointment is not released to another patient. PLEASE CONFIRM YOUR APPOINTMENTS AHEAD OF TIME. We may or may not call to confirm your appointment. You are responsible for your appointment.
Our preference is that you pay your dental bill on the day treatment is rendered. If you have dental insurance, you can be reimbursed directly by them.
We take cash, Visa, Mastercard, Debit and Email transfer (firstname.lastname@example.org) or Care Credit.
If you have dental insurance, please know that they rarely cover 100% of your bill.
You are responsible for the payment of your dental costs, whether you benefit from dental insurance or not.
Due to the Freedom of Information Policy (FOIP) most dental insurance companies will not correspond with dental offices. As a result of this, it is the patients’ responsibility to know their dental coverage and its limitations. Our staff is always available to help you understand the information the insurance company provides you with.
It is very important to understand that the treatment plan created by the dentist is based on your individual needs and not dictated by what your insurance plan allows. (Ie. Dr. Matheson will recommend treatments for you that are in your best interest. She does not offer only the things that your insurance covers.
If you have any questions about your dental insurance coverage, please contact our office and the friendly staff of Halifax Perio will try to assist you.